Industry:
Information Technology Outsourcing (ITO)
Segment:
IT Products & Services
Job Family:
Infrastructure Management
Job Role:
Infrastructure Engineer
Indicative Role Titles:
System Administrator, Enterprise Infrastructure Executive, Technical Support Engineer
Role Description:
Responsible for managing the IT infrastructure of an organization and serve as the first point of contact for any customer issue. The jobholder provides cross-functional IT services support and works closely across multiple domains such as software applications, hardware, server management, etc.
Required Interactions:
Internal Stakeholders:
-Line manager
-Organization’s Employees
-Information Security Team
External Stakeholders:
-NA
Job Accountabilities:
-Provide technical assistance in installation, configuration, administration, support and maintenance of computers, storage, server and databases etc.
-Provide basic user support to technical issues by identifying and diagnosing problems and issues
-Troubleshoot IT problems and issues and escalate unresolved issues and issues beyond individual’s competence to higher levels of support
-Advise users on appropriate course of action to resolve incidents
Technical Competencies:
-Incidence Management
-Infrastructure Management
-Remote Technical Support
-Data Entry & Documentation
Personal Characteristics:
-Analyzes Information
-Applies Technical Knowledge
-Articulates Effectively
-Solves Problems
-Focuses on Process and Quality
Qualifications & Training:
Essential Qualification:
-Graduate in any discipline
-Technical Diploma Holder in Infrastructure Management
Indicative Certifications & Trainings:
-Trainings in Infrastructure Management
Indicative Years of Experience:
-0-2 years of work experience/internship in relevant areas
