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Infrastructure Engineer

Infrastructure Engineer

Industry:

Information Technology Outsourcing (ITO)

Segment:

IT Products & Services

Job Family:
Infrastructure Management

Job Role:

Infrastructure Engineer

Indicative Role Titles:
System Administrator, Enterprise Infrastructure Executive, Technical Support Engineer

Role Description:

Responsible for managing the IT infrastructure of an organization and serve as the first point of contact for any customer issue. The jobholder provides cross-functional IT services support and works closely across multiple domains such as software applications, hardware, server management, etc.

Required Interactions:

Internal Stakeholders:

-Line manager
-Organization’s Employees
-Information Security Team

External Stakeholders:
-NA

Job Accountabilities:

-Provide technical assistance in installation, configuration, administration, support and maintenance of computers, storage, server and databases etc.
-Provide basic user support to technical issues by identifying and diagnosing problems and issues
-Troubleshoot IT problems and issues and escalate unresolved issues and issues beyond individual’s competence to higher levels of support
-Advise users on appropriate course of action to resolve incidents

Technical Competencies:

-Incidence Management
-Infrastructure Management
-Remote Technical Support
-Data Entry & Documentation

Personal Characteristics:

-Analyzes Information
-Applies Technical Knowledge
-Articulates Effectively
-Solves Problems
-Focuses on Process and Quality

Qualifications & Training:

Essential Qualification:

-Graduate in any discipline
-Technical Diploma Holder in Infrastructure Management

Indicative Certifications & Trainings:

-Trainings in Infrastructure Management

Indicative Years of Experience:

-0-2 years of work experience/internship in relevant areas

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