Industry:
Business Process Outsourcing (BPO)

Segment:
Process Management

Job Family:
Non-Financial Transaction Processing

Job Role:
Transaction Processing Executive

Indicative Role Titles:
Transaction Processing Associate, Transaction Processing Executive

Role Description:
The job holder is responsible to provide support to business operations by performing processing tasks that are simple and need to be operated within a simple set of rules.

Required Interactions:

Internal Stakeholders:

-Team Members
-Line Managers

External Stakeholders:

-N/A

Job Accountabilities:
-Complete and verify standard transactions to ensure quality standards are met
-Research and resolve client inquiries and escalate unusual transactions for resolution as and when necessary
-Ensure proper documentation and authorization for each transaction

Technical Competencies:
-Rule-Based Processing
-Data Entry & Documentation
-Information Technology Literacy

Personal Characteristics:

-Analyzes Information
-Attends to Critical Detail

Qualifications & Training:

Essential Qualification:

-High School Graduate, Diploma Holder or Graduate Degree in any discipline

Indicative Certifications & Trainings:
-Training in English Language, MS Office, Database Software

Indicative Years of Experience:
-0-2 years of work experience/internship in relevant areas