Operational Excellence is a philosophy of leadership, teamwork, and problem-solving resulting in continuous improvement throughout the organiza­tion by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.

Learning  Objectives:

-Understand how coaching can be used to develop your team.

-Ensures that procedures are followed and keeps clear, detailed records.

-Suggests improvements in other areas (e.g., number of files processed, number of customers served to satisfaction).

-Monitors the progress of a project or the efficiency of a system

-Analyses data, pinpoint weaknesses or missing data and seeks out information to maintain or even improve organizational priorities

Training Topics:

-Introduction to Business Management
-Introduction to Operations
-Communication in the Workplace
-Introduction to Quality
-Process Control
-Introduction to Performance Management
-Motivation Theories
-Transformation Process
-Introduction to Supply Chain Management
-Introduction to KPI’s
-Operational Stakeholders
-Kaizen Principles
-Introduction to People in Operations
-Supply Chain