Operational Excellence is a philosophy of leadership, teamwork, and problem-solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.
-Understand how coaching can be used to develop your team.
-Ensures that procedures are followed and keeps clear, detailed records.
-Suggests improvements in other areas (e.g., number of files processed, number of customers served to satisfaction).
-Monitors the progress of a project or the efficiency of a system
-Analyses data, pinpoint weaknesses or missing data and seeks out information to maintain or even improve organizational priorities
-Introduction to Business Management
-Introduction to Operations
-Communication in the Workplace
-Introduction to Quality
-Introduction to Performance Management
-Introduction to Supply Chain Management
-Introduction to KPI’s
-Introduction to People in Operations