Industry:
Business Process Outsourcing (BPO)

Segment:
Customer Contact Center

Job Family:
Telephonic Sales

Job Role:
Tele Sales Executive

Indicative Role Titles:
Tele Sale Executive, Telemarketing Executive

Role Description:
The job involves sale of products/ services and convert leads into clients, acquire new customers and build and maintain customer relationships while aligning with the overall sales and marketing strategies.

Required Interactions:

Internal Stakeholders:
-Line Manager
-Team Members
-Supervisor/Floor Incharge

External Stakeholders:
-Client/Customer

Job Accountabilities:

-Acquire customers by way of cold calling, upgrade/ upsell products/ services
-Target specific customers based on their needs and identify the products or services that can be sold to them
-Convert the calls/inquiries/ leads into sales
-Maintain proper records of client interactions
-Place and manage orders for customers and manage payment information

Technical Competencies:

-Information Technology Literacy
-Telephone Etiquettes
-Data Entry & Documentation
-Telephonic Sales

Personal Characteristics:
-Articulates Effectively
-Listens Actively
-Focuses on Customers
-Generates Solutions

Qualifications & Training:

Essential Qualification:

-High School, Diploma Holder or Graduate Degree in any discipline

Indicative Certifications & Trainings:
-Contact Center specific Training
-Customer Relationship Management
-Voice and Accent training in applicable languages

Indicative Years of Experience:
-0-1 year of work experience/internship in relevant areas