Industry:
Information Technology Outsourcing (ITO)
Segment:
Electronics and Hardware
Job Family:
Technical Documentation
Job Role:
Technical Writer
Indicative Role Titles:
Content Writer, Technical Communicator, Technical Documentation Specialist, Information Developer
Role Description:
Develop technical content such as manuals, product information, training material, etc. to serve as a medium of knowledge transfer between the product development team and users.
Required Interactions:
Internal Stakeholders:
-Line manager
-Software Developers
-Subject matter experts
External Stakeholders:
-Beta users
Job Accountabilities:
-Work directly with the relevant users to establish technical documentation needs
-Gather information from all stakeholders to determine technical and non-technical processes and business needs for documentation
-Generate technical documentation/ publication which serves as user guides and instructional material for end-users
-Work in close association with the technical teams to prepare project-specific documentation – proposals, manuals, reports, nomenclature, and protocol use documents
-Collect feedback on technical documentation to improve readability
Technical Competencies:
-Documentation Production
-Information Technologie Literacy
Personal Characteristics
-Analyzes Information
-Applies Technical Knowledge
-Focuses on Process and Quality
Qualifications & Training:
Essential Qualification:
-Graduate in Computer Science, Engineering
Indicative Certifications & Trainings:
– Training on Technical Writing, Structured Algorithms
Indicative Years of Experience:
-0-2 years of work experience/internship in technical writing