Industry:
Knowledge Process Outsourcing (KPO)

Segment:
Human Resource Outsourcing

Job Family:
Human Resource Support Services (HRSS)

Job Role:
HRSS Analyst

Indicative Role Titles:
Associate – Support Services, HR Coordinator, HR Executive, Associate – HR

Role Description:
Responsible for performing transactional activities to a spectrum of HR functions such as employee benefits planning, communication, and administration; compensation systems planning; and wage and salary administration, etc.

Required Interactions:

Internal Stakeholders:

– Line Manager
– Team Members
– Human Resource Manager

External Stakeholders:
– Subject Matter Experts
– Clients

Job Accountabilities:
– Support execution of transactional HR activities pertaining to employee database, payroll, compensation, benefits, etc.
– Implement the people policies and HR programs for the organization
-Assist in coordinating, facilitating, and enhancing the training needs of the organization
-Manage day-to-day issues and queries pertaining to specific HR area

Technical Competencies:
– Human Resource Administration Support
– Learning & Development Support
– Payroll and Benefits Administration
– Information and Knowledge Management
– Information Technology Literacy

Personal Characteristics:
– Analyzes Information
– Focuses on customers
– Generate Solutions
– Maintains Industry Awareness

Qualifications & Training:

Essential Qualification:

– Graduate Degree in Human Resources/General Management or graduate in any discipline

Indicative Certifications & Trainings:
– Training courses in one or more of the following areas of HRM – Compensation, Learning and Development, Payroll standards, and accounting
– MS Office

Indicative Years of Experience:
– 0-2 years of work experience in HR operations/ shared services roles