Workshop Outlines:

Session 1: Qualitative Research (Interviews, Focus Groups, Mystery Visits)
-What’s meant by Qualitative Research?
-When do we need Quantitative Research?
-How to conduct Qualitative Research?
-Case Studies

Session 2: Quantitative Research (Surveys)
-What’s meant by Quantitative Research?
-When do we need Quantitative Research?
-How to conduct Quantitative Research?
-Case Studies