Industry:
Knowledge Process Outsourcing (KPO)
Segment:
Healthcare Services
Job Family:
Medical Transcription
Job Role:
Associate – Medical Transcription
Indicative Role Titles:
Healthcare Interpreters, Translator, Associate – Provider Operations, Medical Customer Care (voice and non-voice) Executive
Role Description:
Responsible for documentation of medical records dictated and authored by medical professionals along with verification and validation of the documents such as history and physical reports, clinic notes, clinical tests, etc.
Required Interactions:
Internal Stakeholders:
– Team Members
– Line Manager
External Stakeholders:
– Client/Customer
– Subject Matter Experts
Job Accountabilities:
– Accurately and quickly note down points mentioned by medical professionals
– Convert voice recordings into word-processed text using standard templates and tools
– Review information provided in medical records to determine precisely the diagnosis and procedures carried out
– Ensure completeness, correctness, and quality of the data generated during clinical trials with high accuracy
– Scheduling appointments for patients on behalf of healthcare providers
Technical Competencies:
– Medical Transcription
– Customer Support
– Information Technology Literacy
– Telephone Etiquettes
– Information and Knowledge Management
Personal Characteristics:
– Analyzes Information
– Articulates Effectively
– Listens Actively
– Focuses on Customers
– Attends to Critical Detail
Qualifications & Training:
Essential Qualification:
– Graduation in Medicine or Pharmacy
Indicative Certifications & Trainings:
– Training on MS Office, Voice, and Training
Indicative Years of Experience:
– 0-2 years of work experience/internship in a related area