Associate – Medical Transcription

Associate – Medical Transcription

Knowledge Process Outsourcing (KPO)

Healthcare Services

Job Family:
Medical Transcription

Job Role:
Associate – Medical Transcription

Indicative Role Titles:
Healthcare Interpreters, Translator, Associate – Provider Operations, Medical Customer Care (voice and non-voice) Executive

Role Description:
Responsible for documentation of medical records dictated and authored by medical professionals along with verification and validation of the documents such as history and physical reports, clinic notes, clinical tests, etc.

Required Interactions:

Internal Stakeholders:

– Team Members
– Line Manager

External Stakeholders:

– Client/Customer
– Subject Matter Experts

Job Accountabilities:

– Accurately and quickly note down points mentioned by medical professionals
– Convert voice recordings into word-processed text using standard templates and tools
– Review information provided in medical records to determine precisely the diagnosis and procedures carried out
– Ensure completeness, correctness, and quality of the data generated during clinical trials with high accuracy
– Scheduling appointments for patients on behalf of healthcare providers

Technical Competencies:

– Medical Transcription
– Customer Support
– Information Technology Literacy
– Telephone Etiquettes
– Information and Knowledge Management

Personal Characteristics:
– Analyzes Information
– Articulates Effectively
– Listens Actively
– Focuses on Customers
– Attends to Critical Detail

Qualifications & Training:

Essential Qualification:

– Graduation in Medicine or Pharmacy

Indicative Certifications & Trainings:

– Training on MS Office, Voice, and Training

Indicative Years of Experience:

– 0-2 years of work experience/internship in a related area

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